OwlsFit
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Shipping & Returns

Simple, fair policies for orders from Owlsfit.

Shipping

We aim to process and ship orders quickly. Below are our most common shipping details — times vary by destination and chosen service.

Processing time

Orders are typically processed within 1–2 business days. During sale periods or product launches processing may take longer; we'll keep you informed by email.

Shipping options

  • Standard Shipping — 3–7 business days (domestic).
  • Express Shipping — 1–3 business days (domestic, limited pin codes).
  • International — 7–21 business days depending on customs and local carriers.

Shipping costs

Shipping cost depends on the delivery address, package weight, and the shipping service chosen at checkout. You can see the exact shipping cost in the cart before paying.

Tracking

Once your order ships, we will email you a tracking number. Use the tracking link to follow your parcel. If tracking isn't updating, contact us at [email protected].

Lost or damaged parcels

If your order is marked delivered but you didn't receive it, or it arrives damaged, please contact support within 7 days of delivery with photos and your order number so we can help investigate.

International orders & duties

Import taxes, customs duties and fees are charged by the destination country and are the responsibility of the recipient. Owlsfit is not responsible for delays due to customs. For any customs-related questions, contact your local customs office.

Returns & Exchanges

We offer a straightforward returns process so you can buy with confidence.

Return window

Items can be returned within 30 days of delivery for a full refund, provided they are unused, in original condition, and with original tags and packaging.

How to start a return

  1. Log in to your account and go to Orders > Return or
  2. Email us at [email protected] with your order number, item(s) to return, and reason.
  3. Pack the item securely — include invoice or order number.
  4. Ship using a trackable shipping method. We recommend keeping your tracking number until the refund is processed.

Return shipping charges may apply unless the return is due to our error (wrong item, defective, etc.).

Refund processing

Once we receive and inspect your return, refunds are typically processed within 5–10 business days. The refund will be issued to the original payment method. Depending on your bank, it may take additional time to reflect on your account.

Exchanges

We currently handle exchanges as a return + new order. Please return the original item and place a new order for the replacement. If you'd like assistance, contact us at [email protected] and we'll help coordinate.

Final sale items

Certain items (discounted final sale, gift cards, and intimate apparel) are non-returnable. Final sale items will be clearly marked on the product page.

Frequently asked questions

Can I change or cancel my order?
Orders can be modified or cancelled within 2 hours of placing if they haven't entered fulfillment. Email [email protected] ASAP with your order number.
What if my size doesn't fit?
Return the item within 30 days in original condition. Review each product's size guide on the product page for the best fit.
Who pays for return shipping?
If the return is due to our error, we will provide a prepaid label. Otherwise, the customer is responsible for return postage.

Contact support

If you need help with shipping, tracking, returns or refunds, reach out:

Email: [email protected]Phone: +918653143086